Online Reputation Management

By curating their online reputations, brands can harness the power of traditional word-of-mouth marketing in 21st-century digital environments.

Customer reviews provide both internal and external benefits for your business. For example, they:

                                                                    - Help you understand customers so you can serve them better
                                                 - Provide credibility and social proof for your business
                                      - Set new businesses apart from the competition
- Encourage customer loyalty
       - Improve search engine rankings
                                                                       - Increase the likelihood of new customers leaving reviews as well

Learn about our agency’s process for monitoring reviews below:

1. Monitor all review platforms daily

Our reputation managers check all pertinent review platforms, including Google, Facebook, and Yelp.




 3. For reviews below 4 stars, consult with the client 

We work closely with the client to maintain a positive online reputation for them.

2. Automatically respond to 4 and 5-star reviews

We respond to all reviews, including positive ones. Our reputation managers pre-create responses for 4 and 5-star reviews so they can attend to them in a timely manner.

4. Ensure all responses are published in a timely manner

Our reputation managers check the review platforms daily.

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